Privacy Policy.

Depending on how you use the Site, we may collect:

• Waiting list email — when you join the waiting list / pre-order interest form, we collect the email address you submit.
• Messages and contact details — if you contact us (for example via a future contact form or by email), we collect what you choose to send us.
• Payment-related data on checkout pages — payment pages hosted on this domain may process order and payment-related information via third-party processors (including MoonPay). Those providers typically collect details needed to complete payment (such as name, email, and payment method data). We do not receive your full card number from MoonPay when you pay through that flow.
• Technical and usage data — standard server or hosting logs may include IP address, browser type, device information, pages viewed, and approximate time of access. We do not currently run a separate marketing analytics or tracking pixel suite on the Site; if that changes, we will update this policy.
• Cookies — the Site may use cookies or similar technologies that are necessary for the Site to function (for example session or security-related cookies). Essential cookies may be set by our hosting or security providers.

We use personal information to:

• manage the Fresh'n Up waiting list and tell you when products, pre-orders, or launches are available;
• respond to enquiries and provide customer support;
• facilitate purchases through Fresh'n Up checkout pages and related payment processing;
• operate, secure, and improve the Site;
• comply with legal obligations and resolve disputes.

We do not sell your personal information. We only email waiting-list subscribers about Fresh'n Up unless you ask us about something else. You can unsubscribe at any time using the method we provide in our emails (when email delivery is enabled).

We collect information directly from you (forms, checkout, messages) and automatically through the Site and our service providers (hosting, security, and payment processors). We only collect what is reasonably necessary for the purposes above.

Waiting-list emails are currently received and logged by our application so we can process sign-ups. We may store them with an email or CRM provider when that integration is enabled. Payment data is primarily handled by third-party processors under their own privacy policies.

We may share personal information with:

• service providers who help us host the Site, send email, provide security, or process payments (including MoonPay where you use that checkout);
• professional advisers or authorities where required by law or to protect our rights and users.

Some providers may store or process data outside Australia. Where we engage them, we take reasonable steps appropriate to the circumstances so that information is handled carefully.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No online transmission or storage method is completely secure.

We keep personal information only as long as needed for the purposes above, or as required by law. Waiting-list emails are retained until you unsubscribe or ask us to delete them, or until we close the list, unless we need to keep a record for legal reasons.

You may request access to, or correction of, personal information we hold about you, subject to exceptions under Australian privacy law. You may also complain if you believe we have mishandled your information.

Contact us using the details below. We will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

The Site is aimed at adults interested in men's grooming products. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps.

We may update this Privacy Policy from time to time. The “Effective date” above shows when the current version took effect. Continued use of the Site after changes means you acknowledge the updated policy.

Privacy questions, access or correction requests, or complaints: use our Contact page or the waiting list form and clearly mark your message as a privacy request. Website: www.freshnup.global.